Política de reembolso

Returns and Refunds Policy

We accept returns for any reason within 7 calendar days after your order is delivered.

Eligibility
To qualify for a return, the item must be new, unworn, unused, unwashed, and in its original condition with all tags and original packaging. Proof of purchase is required.

How to request a return
Email info@prettybossempirellc.net within 7 days of delivery and include your order number and the item you wish to return. We will provide return instructions and the return address. Items sent back without prior authorization may not be accepted.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service.

Damaged, defective, or incorrect items
Please inspect your order upon delivery. Contact us promptly at info@prettybossempirellc.net with your order number and clear photos if an item is damaged, defective, or incorrect so we can resolve the issue.

Non-returnable items
Final-sale items, gift cards, and items that show signs of wear, washing, alteration, damage, or missing tags are not eligible for return.

Exchanges
The fastest way to obtain a different size is to request a return for the original item and place a new order after the return is approved.

Refunds
We will notify you after receiving and inspecting the return. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional processing time before the refund appears.

Order cancellations
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or has shipped.

Contact
For return or refund questions, email info@prettybossempirellc.net.